Al Mana Computer Services (ACS) as SEDCO partner in Qatar offers leading Customer Experience Management Solutions (CEM) which includes:
Customer Experience Management (CEM) solutions have many benefits:
- Convenient customer journey.
- Reduced efforts waiting and service times.
- Exceptional customer experience at every touchpoint.
- Personalization and recognition.
- Positive word of mouth.
- Maximized return on investment.
- Enhanced customer retention and loyalty.
- Improved management planning and control.
ACS managed to deliver and successfully complete major CEM projects in Qatar market:
- OOREDOO (SSVM, SSM)
- Vodafone Qatar (SSM)
- Ahli Bank of Qatar (CVM)
- Doha Bank (CVM)
- Qatar General Electricity & Water Corporation – KAHRAMAA (CVM)
- Qatar General Insurance & Reinsurance Co. (CVM, Digital Signage)